Op Four Training Group, LLC

Course Introduction: Technology Fundamentals for Security Operations Specialists

Understanding the Security Operations Center (SOC) in Luxury Residential Properties

Security Operations Center (SOC) Operations

The Environment and Technologies of the SOC

Staffing and Role Expectations

Character Traits of a Successful SOC Operator

Verbal & Written Communications

Customer Service in the SOC

Privacy, Information Security, and Discretion

Situational Awareness & Decision Making

Conclusion

Introduction to Dispatch

The Tools of the Dispatcher

Communication Responsibilities

Effectively Dispatching Security Officers or Agents

Documenting Daily Activities as Dispatcher or Dual-Role Operator

Emergency Protocols

Notifying Emergency Services

The Importance of Time Management

Organizational Skills and Dispatcher Mindset

Conclusion

Introduction to Access Control Technologies

Mechanical Locks & Hard Keys

Magnetic Stripe Key Cards

RFID Keys & Proximity Credentials

Biometric Locks

Mobile and App-Based Keyless Entry Systems

Your Role in Access Control

Conclusion

Introduction to Surveillance Systems Operation

Types of Surveillance Cameras and Their Capabilities

Florida Law and Audio Recording

Using Surveillance Footage Responsibly

Protecting Privacy and Upholding Professional Standards

Camera Outages and Maintenance Reporting

Conclusion

Integrated Monitoring & Response

The Dual Burden - and the Dual Opportunity

Time Management & Prioritization

Reporting: Your Strongest Weapon

The Importance of Chain of Command & Communication

Responding While Maintaining Operational Control

The Honor of Standing Alone - Together

Conclusion